Have you ever seen the bumper sticker on many contractor's trucks? Getting welfare should be as difficult as it is to get a building permit!
Well as property mangers know and owners managing their own properties will find out, the twist on that is getting your utilities turned on. More specifically getting your water turned on in a tenant's name. Each city has their own requirements. Most will allow you to go on line and find out what is required.
Now the gathering of paperwork begins. Some require owner deposits as well as tenant deposits, power of attorney, executed by owner authorizing transaction, owners license, etc etc etc. Most require an executed lease. And then there is always some unknown paper, authorization etc etc etc. Hopefully you have brought it with you, this mystery requirement.
I must say however that the staff working at the utilities office are courteous, professional, and willing to help. However don't expect to get this done if you do not have all of the required goods! If you own property in different cities, you will alway's find a slight variation in requirement's.
Have patience, go early and be prepared to spend more time than you originally thought it would take.